I NO LONGER HAVE ACCESS TO MY PHONE
Your phone number alone cannot unlock your account.
To protect your private HomeWise documents, complete account recovery using your verified email and additional account-security information.
- 1. Verify access to the account’s email address.
- 2. Verify the password, passkey, or available recovery method.
- 3. Apply a security waiting period when appropriate.
- 4. Review recent login and account-change activity.
- 5. Verify the new mobile number.
- 6. Notify the verified email before finalizing the change.
- 7. Revoke prior sessions where appropriate.
- 8. Record the recovery event in the security log.
A newly controlled phone number, by itself, never recovers an existing HomeWise account.
I RECENTLY RECEIVED THIS PHONE NUMBER
Mobile carriers sometimes reassign phone numbers.
Receiving a verification code at this number does not provide access to any HomeWise account previously associated with it.
HomeWise will review the number conflict while protecting the prior account holder’s privacy.
WE’LL REVIEW THE NUMBER
Your request does not provide access to another person’s account.
HomeWise will contact you through your verified email after the review is complete.
Sign in and open your account settings to report the number. HomeWise never discloses anything about a prior account holder.
